Controlling permissions in Channeled
Channeled has two primary role types: admin
and standard
users.
statuses
, tags
, etc.), channel metadata (like labels
, owner
, etc.), and customer metadata (like related Salesforce record
, renewal date
.)helpdesk sync settings
, helpdesk responses
, etc.)Data type | Standard Permission | Admin Permission |
---|---|---|
Creating threads | ✅ | ✅ |
Editing thread data | ✅ | ✅ |
Creating broadcasts | ✅ | ✅ |
Editing broadcasts | ✅ | ✅ |
Deleting broadcasts | ✅ | ✅ |
Syncing threads | ✅ | ✅ |
Connecting channels | ✅ | ✅ |
Editing channel data | ✅ | ✅ |
Creating channel lists and audiences | ✅ | ✅ |
Editing channel lists and audiences | ✅ | ✅ |
Adding contacts | ✅ | ✅ |
Updating contacts with subscription lists | ✅ | ✅ |
Connecting integrations | ✅ | ✅ |
Disconnecting integrations | ❌ | ✅ |
Viewing workspace settings | ✅ | ✅ |
Updating workspace settings | ❌ | ✅ |
Viewing user roles | ✅ | ✅ |
Updating user roles | ❌ | ✅ |
Controlling permissions in Channeled
Channeled has two primary role types: admin
and standard
users.
statuses
, tags
, etc.), channel metadata (like labels
, owner
, etc.), and customer metadata (like related Salesforce record
, renewal date
.)helpdesk sync settings
, helpdesk responses
, etc.)Data type | Standard Permission | Admin Permission |
---|---|---|
Creating threads | ✅ | ✅ |
Editing thread data | ✅ | ✅ |
Creating broadcasts | ✅ | ✅ |
Editing broadcasts | ✅ | ✅ |
Deleting broadcasts | ✅ | ✅ |
Syncing threads | ✅ | ✅ |
Connecting channels | ✅ | ✅ |
Editing channel data | ✅ | ✅ |
Creating channel lists and audiences | ✅ | ✅ |
Editing channel lists and audiences | ✅ | ✅ |
Adding contacts | ✅ | ✅ |
Updating contacts with subscription lists | ✅ | ✅ |
Connecting integrations | ✅ | ✅ |
Disconnecting integrations | ❌ | ✅ |
Viewing workspace settings | ✅ | ✅ |
Updating workspace settings | ❌ | ✅ |
Viewing user roles | ✅ | ✅ |
Updating user roles | ❌ | ✅ |