Adding channels
Channeled allows you to add individual channels manually, connect them in bulk, and automate channel creation.Add individual channels via Slack
Recommended for connecting 4 individual channels or less.
| # | Instructions |
|---|---|
| 1 | Go to the channel you’re connecting in Slack. |
| 2 | Use the /invite-channeled command. |
| 3 | Classify the channel as a community channel, customer channel, or internal channel. |
| 4 | You should see a success message when the channel is connected. |
Bulk connecting channels
Recommended for connecting 5 or more channels at a time.
| # | Instructions |
|---|---|
| 1 | Go to Channels |
| 2 | Select Add Channels |
| 3 | Search/select and click Connect channels |
| 4 | If you’re connecting a large number of channels, this may take longer! Come back to the page within a minute or two. |
Automations
Automating channel detection
This option is for teams who prefer to create Slack channels
manually/individually instead of through a CRM automation
but want to minimize time or steps connecting channels to the app.
You should have a consistent naming nomenclature for customer channels in your
Slack workspace that can be used to consistently differentiate customer
channels from internal channels, like
-customer.| # | Instructions |
|---|---|
| 1 | Go to Channel Settings |
| 2 | Under General, toggle Auto-Connect and type in your customer channel keyword. |
| 3 | Click Save Settings. |