|Go to Channels
|For individual updates, find your selected customer record and update the
Owner column directly.
|For bulk updates, select or filter for your selected records and click the
Channeled allows you to set a SLA across your workspace that applies as a default to all customer threads. For specific customers who have different SLAs, you can additionally set up custom timeframes.
Default SLAs apply to all customers unless additional custom SLAs are assigned.
|Go to Notifications under Inbox Settings.
DM Owner Notifications and enter your workspace’s
|The default SLA will be applied to all customers unless additional custom SLAs are added.
Custom SLAs by customer
Custom SLAs override the workspace defaults for individual selected customers.
DM Owner Notifications in Notifications, select
Edit SLAs by customer.
|View and edit existing custom SLAs, or select
Add custom SLA to create additional custom SLAs.